Terms and Conditions
The following are the Terms and Conditions for this web site.
The use of the terms 'we', ‘us’ and 'our' indicates Halocline Pty Ltd (trading as Deep Dive Gear ABN 41 078 411 131).
The use of the term 'you' indicates you as the customer or user of this web site.
The use of the term 'their' or 'they' indicates anyone you provide, loan or sell equipment to purchased from this web site.
By accessing information and purchasing items from this web site, you agree to the following terms and conditions:
Content and Associated Web Site Information:
None of the information contained on this web site constitutes advice either implied, explicit or of a general nature.
While we make every effort to ensure the information contained within the web site is correct, we take no responsibility for the accuracy of the content contained within or omitted from the site.
No warranty is expressed or implied by the contents of this web site except where the law in general is applicable.
Much of the information contained about goods on the site is supplied by the manufacturer / supplier of the goods and therefore we take no responsibility for the correctness of the information contained or the supply of this information.
We and other organisations supply images / logos / trademarks / information / details / and other copyrighted information to this web page. All images / logos / trademarks / information / details / and other copyrighted information remain the property of the owner. None of these images / logos / trademarks / information / details / and other copyrighted information can be used without the express permission of the owner.
This site is hosted online by a third party. We have chosen to use third parties to provide superior web services and information security – it’s their core business and lets us focus on our core business, providing goods and services to you.
Other related parties are linked off this site (i.e. social media sites, payment sites etc). Use of this site confirms your acceptance that your personal information is held by us on a third party site and that security of that site is out of our control. You acknowledge use of third party sites and do not hold us accountable or liable for any damages what so ever arising from any breaches of security on the third party sites either used by us or linked from this site.
While all care is taken, we cannot be liable or held responsible for any damages or harm caused by accessing this site as it is hosted in the 'cloud' by a third party.
Since the site is hosted by a third party, we cannot always guarantee that the web site will be fully operational. If the site is unavailable, this is out of our control and any damage or harm caused will not be our responsibility. You warrant and grant us full indemnity against system failure and any harm or damage caused to you by using this site.
Prices are subject to change without notice. While all care is taken, we cannot guarantee the accuracy of all the information contained within this site, including pricing. If a price has been inadvertently advertised incorrectly, we reserve the right to cancel any order and rectify the problem by all means at our disposal. While we make every attempt to ensure prices are correct, we reserve the right to refuse sales of an item at the price advertised if it constitutes an error or omission.
No stock will be shipped until payment is received. If an order is received, you will have have 3 working days to pay. If payment has not been received in that time, we will try and contact you. In the event that we cannot contact you, or you advise that you do not wish to proceed with the order, the order will be cancelled.
In some cases, our security may flag additional information or requirements to be proivided by the purchaser. This may include the requirement for additional identification or shipping information. No goods will be shipped until this information is supplied. Failure to supply this information may lead to the order being cancelled.
If, after investigation of a payment, we decide the payment may be suspicious, we reserve the right to cancel the order. In this instance a refund will be issued via the original payment method if the goods have been paid for. A shop credit will NOT be provided in this instance.
We reserve the right to report suspicious payment activities to the financial institution or to the police.
Availability of Stock
Stock levels are set up for automatic ordering. Sometimes this may not be entirely accurate due to variations of items and multiple concurrent ordering situations. While we will endeavour to have the stock ordered available, there may be instances where some goods may not be available. We will do our best to remedy the situation as soon as possible, including offering you a refund if we cannot supply the item(s) you have requested / ordered.
Postage / Freight
You agree to our Shipping and Returns conditions. Postage / freight companies require a certain amount of your information. You grant us permission to use such information to meet your ordering requests. You agree to pay in full the freight charges indicated.
Postage / freight charges are per calculators built into our system. You agree to pay these charges as calculated. Courier companies do NOT ship to Australian post office (PO) boxes. You agree not to select a couier company to deliver to a PO box. If you do, your order will be delayed until you pay additional fees and charges.
You agree to pay in full all mailing, postage or freight costs associated with any returns, exchanges or refunds.
We are not currently processing overseas orders. If you are overseas and wish to purchase from us, please contact us with your name and delivery address and a list of items you want to order and we will get back to you with a price (less 10% tax) plus delivery / freight charges.
Our credit card provider has the right to reject some credit cards from particular countries or if a credit card has been flagged (for whatever reason) as posing a security risk. You will be advised if this is the case. Before a card is charged, and possibly afterwards depending on the circumstance, you may be asked to provide additional identification if there are any issues regarding a credit card payment or charge. We reserve the right to question owners of cards for any other information we deem necessary to ensure security for the card holder and ourselves.
Payments for overseas orders are possible using direct bank transfer but this may attract an additional ank fee on top of the order amount. There are other alternatives for payment such as Transferwise. Please advise us how you wish to pay when ordering if the payment option you wish to use is not offered.
Enquiries can be made to: firstname.lastname@example.org
Shipping and Returns
All Shipping and Returns information is available on the Shipping and Returns page. Click HERE for more information. You acknowledge that you have read and understood this page prior to ordering from this web site.
We will make every effort to reply to your enquiries and mail your orders as soon as practical after we receive them. While we will endeavour for this to be the very next working day (or sooner), but in some circumstances this may not possible.
There may be times when the web page is not operational or that orders may be taken but not mailed to you until a defined date (e.g. when we go on holidays). In this instance an advice will be posted on the main web page for you to make a decision as to whether to order or not. It is your responsibility to read the notices on the front of the web page and in any other place on the web site and make yourself familiar with them. We reserve the right to make management decisions about when the site or mailing actions will be available or not.
We take security very seriously. We have installed the latest in security on our systems to protect our data and the transfer of your information. However, threats will always remain. eCorner, our hosting provider, provide us the latest in secure protection and continue to update and improve security. However, you too need to be diligent. We suggest you have the latest version of your preferred security software installed and continue to monitor it's effectivness. You will not hold us responsible for any failure of the security system as part of the eCorner platform, any other provider that is linked to our web site or any of your systems.
You acknowledge that on-line systems, hardware and software change very rapidly. While all care is taken to continue to follow and keep pace with changes in all forms of technology, it cannot be guaranteed that all systems will be the latest version at any given point in time or perform at their optimal level due to interface and integration changes.
From January 2016 browser security is changing. For increased security, our platform is being updated and the checkout may no longer work in some older web browsers. This is an industry wide change and affects all secure internet sites. Click here for more details.
E-mail Contact / Newsletters
When purchasing from us you allow us to use your e-mail address to send you marketing material. You have the right to 'unsubscribe' any time.
Privacy and Collection of Information
You acknowledge that scuba diving contains inherent risks and you acknowledge that you (and any other person you provide equipment to which may have been purchased from this web site) are aware of and fully understand these risks. You (or any other person using this equipment provided by you and if purchased from us) agree to indemnify us in all aspects of the use or your (and their) inability to use any of the products you purchase from this site.
We recommend proper scuba diving training from internationally recognised scuba diving training agencies and that you (or any other person using equipment purchased by you from this site) are appropriately trained and certified when using scuba diving equipment on land, actually scuba diving in water or performing any other water activities, be it recreational scuba diving, technical scuba diving or any other water based activity. We cannot be held responsible or liable for your (or any other person's) lack of knowledge, training, expertise or experience when using any of the equipment purchased from this site.
You acknowledge that you (or any other person using equipment purchased by you from this site) have proper, suitable and recognised qualifications in scuba diving for the style, level and complexity of scuba diving you (or they) are undertaking (be it recreational or technical scuba diving) and thus indemnify us against all claims herewith.
You agree to test regulators and BCD systems purchased from this site in a pool or in pool like open water conditions (i.e. to a depth of 2m or less) to ensure that all gear purchased from us functions correctly and has been assembled correctly before use in full open water situations, especially in any overhead or deep environment. We are retailers and as such do not generally assemble the gear you have purchased from us (unless you have specifically requested us to do so). To this end, you endemnify us for any failure of assembly of equipment and any injury caused by such.
Halocline Pty Ltd (trading as Deep Dive Gear) is registered company and trading name and operates in the Australian Capital Territory (ACT) and subject to the laws of the ACT and is registered for Goods and Services Tax (GST). Any legal dispute is subject to the applicable jurisdiction and federal laws.